Phone: 206.940.6365 (M-F / 9-5pm PST/Seattle)
Shipping – PLEASE read!
Domestic orders are shipped via USPS, Priority Mail, and are ready to ship within 3 business days and take 2-3 days for delivery. You will receive an email confirmation from us that lets you know when your order was shipped as well as a tracking number.
////// International orders ////// are shipped via USPS, First Class International mail. We ship to these countries:
There is NO TRACKING for some countries but you will receive an email confirmation from us that lets you know your order has been shipped. It will track your package through the US and then stop after it leaves US customs.
Please allow 2-3 weeks for delivery and sometimes longer depending on your countries customs/duties procedures.
We are not responsible for LOST OR STOLEN packages once it leaves our US post offices or DUTY FEES THAT MIGHT OCCUR FROM YOUR COUNTRY. We fill out our US custom forms with the proper information and declare the exact value of your purchase.
PLEASE confirm that your shipping address is CORRECT before you make your purchase. We have had several customers wanting to change their address after their package has been shipped. We cannot refund your order to you in this case.
How to CLEAN your Swoop:
If your bag seems to have collected a bunch of lint amongst the Lego pieces/toys in your bag, empty toys into a container, shake out Swoop and put in dryer for 15 minutes. Voila! Feels like new!
We recommend spot cleaning your Swoop if just a small area is dirty. Machine wash (cold) and hang to dry is best if you need to wash it in the machine. If you tumble dry your bag, please note that the cream colored canvas edge can get a bit wrinkly.
Do you accept credit cards?
YES! We accept Visa, Mastercard & American Express or you can use your Paypal account. You DO NOT need to have a Paypal account to place your order. PayPal is used as our secure payment processing system as it is the highly trusted industry leader for online shopping. If you would like more information about Paypal you can click here.
Swoop Bags collects personal information to process your order, using all appropriate security precautions. We never share your personal information or email address with anyone and respect your privacy.
We reserve the right to refuse orders at our sole discretion. In the event that we make a change to or cancel an order, we will make every effort to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to modify or discontinue this site and any service, feature or product offered through the site, with or without notice.
All content on this website, including graphics, logos, icons, text, layout and photographic images are exclusive property of Swoop Bags, Inc. and is protected by U.S. and international copyright laws. Reproduction, display, republication of the content on this site is strictly prohibited.