At Swoop, we want happy customers. Our return policy is simple: we will gladly exchange your Swoop or refund your purchase (minus shipping fees). Please return your Swoop within 14 days of purchase and in original condition.
Swoop collects personal information to process your order, using all appropriate security precautions. We never share your personal information or email address with anyone and respect your privacy.
We reserve the right to refuse orders at our sole discretion. In the event that we make a change to or cancel an order, we will make every effort to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to modify or discontinue this site and any service, feature or product offered through the site, with or without notice.
All content on this website, including graphics, logos, icons, text, layout and photographic images are exclusive property of Swoop and is protected by U.S. and international copyright laws. Reproduction, display, republication of the content on this site is strictly prohibited.
We gladly ship WORLDWIDE!
Domestic orders are shipped via USPS, Priority Mail, and are ready to ship within 3 business days.
International orders are shipped via USPS, Standard Shipping, no tracking. Please allow 2-3 weeks for delivery.
How to CLEAN your Swoop.
If your bag seems to have collected a bunch of lint amongst the toys in your bag, empty toys into a container, shake out Swoop and put in dryer for 15 minutes. Voila! Feels like new again! - OR -
Machine wash (cold) and hang to dry. Tumble dry on
low is OK but the natural colored canvas edge can get a bit wrinkly.
Do you accept credit cards?
YES! Swoop accepts Visa, Mastercard & American Express or you can use your Paypal account. PayPal is used as our secure payment processing system as it is the highly trusted industry leader for online shopping. If you would like more information about Paypal you can click here.