Phone: (206) 940.6365
Monday – Friday (PST)
Email: [email protected]


FREE shipping in WA State

$4 Flat Rate in USA
$8 Flat Rate in Canada
$12-50 Rates vary depending on quantity of order
Australia, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Italy, Ireland, Netherlands, New Zealand,
Norway, Spain, Sweden, Switzerland & UK.

Domestic orders:
We ship via USPS, Priority Mail, (2-3 day delivery service) and orders are shipped between 2-3 days after they have been placed.  You will receive an email confirmation from us that will let you know when your order was shipped that includes a tracking number.

International Orders:
Unfortunately, shipping overseas is EXPENSIVE! Rate vary according to product quantity (which is based on weight). We want to offer to the best, most cost effective method for you so we use USPS, First Class International Mail. We do not mark up our shipping costs. Once your order has shipped, you will receive an email confirmation from us. It will track your package through the US and then stop after it leaves US Customs. Some countries will track your package all the way through.

Please allow 2-3 weeks for delivery and sometimes longer depending on your country’s customs/duty procedures.

We are not responsible for lost or stolen packages after it leaves our US Customs offices or duty fees that might occur from your country. We fill out our US Customs forms with the proper information and declare the exact value of your purchase.

Please confirm that your shipping address is correct before you make your purchase. We have had several customers wanting to change their address after their package has been shipped.


If you are purchasing Swoop Bags through Amazon.comfind the listings that say “Sold by Swoop Bags and Fulfilled by Amazon.” Other listings ARE NOT guaranteed to be original Swoop Bags. All our bags on Amazon ship from USA. Any bags shipping from other countries are not original Swoop Bags unfortunately. 

Returns & Exchanges

Lucky for us, we have a very low return/exchange rate. Our number one priority is a happy, satisfied customer, so we will gladly return/exchange your items to you (minus original shipping fees) within 14 days of purchase. Items must be in unused condition. Please email us at [email protected] to arrange for return/exchange. For international customers, additional shipping cost will occur when orders are resent back to you.

Payment & Privacy Information

We accept PayPal, Visa, MasterCard, American Express and Discover Card. Swoop Bags collects personal information to process your order, using all appropriate security precautions. We never share your personal information or email address with anyone and respect your privacy.

How to clean your Swoop Bags

For Large Swoops, we recommend spot cleaning if just a small area is dirty. Machine wash (cold) and hang to dry is best if you need to wash it in the machine. You can also empty contents of your Swoop Bag into a bin and shake out the bag or place in dryer for 15 minutes to get the lint and dust out. If you tumble dry your bag, please note that the cream colored canvas edge can get a bit wrinkly. For Mini Swoops: Machine wash cold, hang to dry (tumble dry OK).

Get a Swoop. Give a Smile.

We believe in paying it forward, which is why a percentage of every sale goes to support Operation Smile. You smile, they smile, we all smile.

For more information about Operation Smile click here.


All content on this website, including graphics, logos, icons, text, layout and photographic images are exclusive property of Swoop Bags, Inc. and is protected by U.S. and international copyright laws. Reproduction, display, republication or “copying the feel” of this content on this site is strictly prohibited. 

Terms of Use

We reserve the right to refuse orders at our sole discretion. In the event that we make a change to or cancel an order, we will make every effort to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to modify or discontinue this site and any service, feature or product offered through the site, with or without notice.